Shipping and returns

Shipping

Our packages are shipped via SF express and packages are delivered between 3-5 business days after ordering. In the event of shipping delays, please expect to be contacted by a representative of the Grassyard team.

 

Refunds, Return Policy and Procedures

We are happy to return full price and sale items from our online store within 14 days of purchase as long as it is in its original condition and unopened. All we ask is that the product is not used and is in the same condition you received it as well as in the original box and/or packaging. For purchases made in store, please refer to your printed receipt.

 

You can return your order in 2 ways:

1. Mail your items back to us

Simply post/courier the items back to us at Grassyard, M floor, 8 Rednaxela Terrace, Mid-levels, Central, Hong Kong, clearly labelled with goods to be returned and including your receipt number. Please use a carrier that can provide tracking and insurance. Grassyard is not responsible for items lost or damaged in transit. Once your item has shipped, please email the tracking number for your returned product so we can process your refund in a timely manner.

2. Return to store

Drop by our store on 8 Rednaxela Terrace, Central with your order receipt and we’ll happily offer you a refund or exchange.